Our Services

LevelUp Support
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Our Services

Why Choose LevelUp Support

Because we provide a wide range of IT services which are professionally executed by our fully qualified engineers. From IT Support to Office moves we are confident you will be happy with the level of service you will receive from us. Below are some of the services we provide:

IT Support

We know that when an IT related issue arises in your business such as a server down, your workstation not connecting to the server or problems printing can grind your business to a halt. LevelUp Support offer a range of IT Support services and contracts to fulfill IT requirements and keep your head above water. Our IT support contracts will provide a peace of mind for your business and for you to feel comfortable your systems are in good hands.

Cloud Services

We offer a variety of Cloud Services including, but not limited to: Hosted Exchange, Hosted SharePoint, Azure, Online Backups, Anti-Spam, Office 365 and of course Web Hosting. Our partners, LevelUp Networks, offer a stress-free hosting experience, through their reliable infrastructure, always-available support and easy to use tools. For instance, their FREE site building software includes over 300 templates that you can use to create your website within minutes. They also offer free software, which allows you to install a wide variety of blogging, eCommerce and CRM software at no cost. All this and more with a 30 day money back guarantee.

Server Installations

No small to medium sized company should be without a server. Whether it’s for your customer database, a place to keep company documents, or to run your Email system a server is essential to the smooth running of the business. Servers can also host your company intranet, websites, or for sending, receiving and storing faxes, or just to allow you and your staff to work remotely.

At LevelUp Support we listen to your business requirements and then design, supply and install servers to meet and hopefully exceed your expectations. We can install new Microsoft based servers as well as upgrade, repair and maintain your existing servers.

Friendly Help Desk

Our Microsoft accredited technicians are available to help all your staff by telephone and e-mail.

We pride ourselves on our responsiveness to our customers’ needs. We want to make sure that when you call you get through to someone that has the knowledge to help you there and then.

Our technicians have a wide variety of accreditations and we make continuing technical and career development a part of their annual targets. This ensures their competence and keeps them motivated.

We also want you to think of us as your first point of contact for anything technical. We welcome your calls, take responsibility for your issues and see them through to completion. Often this means letting you get on with your work while we chase a 3rd party such as your ISP, a hardware manufacturer, or the support team that look after your key business software.

Monitoring Systems

At LevelUp Support we believe that acting pro-actively instead of re-actively. Although our Help Desk is always ready to support you, our aim is to reduce the need for support calls by preventing issues to occur.

Our monitoring systems check your PCs, Macs, network, internet connection and website 24 hours a day, 7 days a week.

So, sit down, relax, and let us manage your IT for you whilst you concentrate on your business.

1-Hour Guarantee

We aim to deliver superior levels of service to our clients, with our 1 Hour Response promise. There are occasions however, when factors outside of our immediate control mean that deadlines are not met. These factors can include; problems with Internet connections, server and hosting downtime, delays in receiving content and images from clients, and being unable to contact the client if further information is requested.

If we are unable to meet the agreed deadline, due to any factor that is beyond our control, we will complete the job as quickly as we can and will still guarantee your complete satisfaction.

May 7, 2017