The Professional Plan is aimed at businesses that want a thorough and robust support service. It includes all of the features of the Basic Plan, including server and backup monitoring, regular out-of-hours maintenance, security updates and of course access to our Service Desk website, but also builds on these services by offering a number of fantastic additional features.
The Professional Plan includes the following:
– Unlimited remote support
– Monitoring problems fixed
– Discounted hourly rates
– Extended service level agreement
– Third-party supplier liaison
– PC health checks & Malware clean-up
– Support of printers and network equipment
We provide unlimited access to our Service Desk during standard business hours. This provides access to our Microsoft accredited technicians who can resolve your problem over the phone or can connect remotely to you wherever you are.
The commitment you show by choosing the Professional Plan enables us to offer discounted rates on our regular hourly rates. This means that any work we carry out that is not covered by the plan – system upgrades, office moves etc. – will be cheaper for you.
The Professional Plan comes with an extended service level agreement that guarantees the 1 hour response we offer all our clients but also includes a 30 minute response to critical problems.
We will work with your other suppliers where a problem requires their involvement. For example, if your Internet is down we’ll liaise with your ISP.
When your PC is running slowly it can simply be that it needs a spring clean. We include PC health checks if they are required to resolve a problem.
In addition to viruses, PC’s are threatened by malware. Under the Professional Plan we will clean up malware infections.
Fixing problems related to your printers and networking equipment is included in this plan.